NIHE, M&E Services (Facilities)

We deliver the Mechanical & Electrical Services (Facilities) contracts for the Northern Ireland Housing Executive covering the North and South regions. 

The contract includes planned preventive maintenance, inspections, responsive maintenance and repairs operating 24/7/365 in respect of mechanical and electrical (M&E) service installations and equipment in the Housing Executive’s offices and depots located throughout Northern Ireland. We service 48 buildings including a range of housing offices, local district offices, depots and stores across all of Northern Ireland.  

The scope covers a wide range of M&E services including electrical systems, emergency lighting, security systems, CCTV systems, PAT testing, alarm systems, fire safety systems, heating systems/boilers, plumbing, air conditioning, gas and oil-fired systems, lightning protection, generators, UPS, roller shutters, TV and satellite systems, smoke ventilation, legionella works and BEMS. 

We ensure statutory compliance across a range of assets, including all Mechanical and Electrical systems and equipment, delivering compliance with all relevant statutory requirements and testing and inspection regimes. We also ensure the provision of test/inspection reports via integration with the client’s Orchard HMS IT system. 

Our contract SLAs are 1 hour attendance and 24 completion for Immediate Call Out/emergencies, 4 days for urgent requests, and less than 3 weeks for routine requests. Through the contract we monitor all alarm systems 24 hours per day.

There were delays to the procurement process which affected the mobilisation period, pushing it into the start of the winter period. Despite this, we successfully mobilised within a 6-week period, and also transferred employees from the incumbent under TUPE. 

Case studies - Asset Maintenance - NIHE Facilities
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