Greenview deliver the Heating Services contract for the Northern Ireland Housing Executive (NIHE) to 11,500 properties across Lisburn and Castlereagh.
The scope of works includes: Statutory inspections, routine and responsive maintenance, annual servicing and LGSR, diagnosis of faults, response to breakdowns, renewal/upgrading of individual Heating Appliances, renewal of whole house heating, 24/7/365 helpline and response for emergencies, maintenance and annual safety check, testing and certification, and asset surveys.
The works cover a wide range of energy sources comprising gas oil, electric, biomass, LPG, and solid fuel. The contract also includes open fires, focal point fires, renewable technologies including solar thermal and solar PV, oil spillage remediation works and asbestos services.
Our delivery teams engage with residents, minimise disruption, deliver high-quality works and maximise customer satisfaction. For example, our one-day installations/replacements minimises disruption and has reduced tenant refusals. We tailor our service to meet the needs of varying customer groups including vulnerable tenants. Most works are conducted in occupied properties and we consistently exceed our customer satisfaction scores.
Below is an example of feedback, relating to a heating installation delivered through the contract:
“Tenant spoke to the NIHE and asked them to pass on what a wonderful job we had completed. Tenant said an amazing job was done and the team was very patient and understanding with the family.”
All compliance, service, repair and breakdown tasks are tracked and managed professionally from the initial contact through to satisfactory completion. We achieved full integration between our ICT system and the NIHE’s Orchard HMS system – data is transferred via Secure FTP, providing the client with real-time access to contract data. This adds value by facilitating collaborative working and allowing the client to continuously monitor compliance.
The contract was a Finalist for Best Contract at the NHMF 2020 Awards.