Waverley BC, Heating Services

Our Farnborough team deliver the annual gas safety inspection, service and breakdown, and repairs service to the gas installations of Waverley Borough Council housing stock of circa 4,900 properties, with a total contract value of £28 million over the 13-year contract period. 

The scope of work includes Landlords Gas Safety Check (LGSR) programme delivered through an MOT style 10-month cycle, 365/24/7 repairs and maintenance service, critical boiler replacements and planned boiler and system replacements, in addition to gas safety checks for all Voids & Mutual Exchanges. 

We have invested in full ICT integration with Waverley’s Orchard Housing system to provide real-time updates on work progress as each task order progresses through to completion. We also offer customers an online portal to book gas servicing apartments at their own convenience, and automated appointment reminders. 

NIHE, Response Maintenance

Greenview deliver a response maintenance contract (CTO68a Maintenance and Improvement Services 2020) for the Northern Ireland Housing Executive across Mid and East Antrim. 

The scope of works includes responsive maintenance, minor disabled adaptations (including showers ramps and hardstands), void property works, civil engineering, asbestos, and demolitions. We deliver the works to over 5700 domestic properties, 19 hostels, 53 commercial properties, 1000 garages, two offices, 490 blocks (shells) and a single high-rise block exceeding five storeys.  

Our works are wide ranging and include day to day repairs and maintenance works, technical inspections, compliance inspections, property health checks/MOTs, handyman services 

mutual exchanges electrical tests, civil engineering, asbestos works, demolition up to the value of £150k and ad-hoc major works, communal mechanical and electrical works (low/medium rise only), minor disabled adaptation works, and disabled adaptation works. 

In addition, we also provide void property works including security, inspections, works completion and ad-hoc renewal of kitchens, bathrooms and rewires. 

All tasks are tracked and managed professionally from the initial contact through to satisfactory completion. We achieved full integration between our VerticalSoft system and the NIHE’s Orchard system. Data is transferred via Secure FTP, providing the client with real-time access to contract data. 

We successfully achieved a rapid 5-week mobilisation of the contract, where TUPE employee liability data was not provided until 14 days before the transfer. We TUPE transferred 72 staff into the Greenview family, holding welcome meetings and inductions, providing training, and ensuring uniform, vehicle and ID distribution over evenings and the bank holiday weekend to ensure go-live on the contract’s first day.

Image of Greenview staff member fitting radiator

NIHE, Heating Services

Greenview deliver the Heating Services contract for the Northern Ireland Housing Executive (NIHE) to 11,500 properties across Lisburn and Castlereagh.

The scope of works includes: Statutory inspections, routine and responsive maintenance, annual servicing and LGSR, diagnosis of faults, response to breakdowns, renewal/upgrading of individual Heating Appliances, renewal of whole house heating, 24/7/365 helpline and response for emergencies, maintenance and annual safety check, testing and certification, and asset surveys. 

The works cover a wide range of energy sources comprising gas oil, electric, biomass, LPG, and solid fuel. The contract also includes open fires, focal point fires, renewable technologies including solar thermal and solar PV, oil spillage remediation works and asbestos services.  

Our delivery teams engage with residents, minimise disruption, deliver high-quality works and maximise customer satisfaction. For example, our one-day installations/replacements minimises disruption and has reduced tenant refusals.  We tailor our service to meet the needs of varying customer groups including vulnerable tenants. Most works are conducted in occupied properties and we consistently exceed our customer satisfaction scores. 

Below is an example of feedback, relating to a heating installation delivered through the contract:

“Tenant spoke to the NIHE and asked them to pass on what a wonderful job we had completed. Tenant said an amazing job was done and the team was very patient and understanding with the family.”

All compliance, service, repair and breakdown tasks are tracked and managed professionally from the initial contact through to satisfactory completion. We achieved full integration between our ICT system and the NIHE’s Orchard HMS system – data is transferred via Secure FTP, providing the client with real-time access to contract data. This adds value by facilitating collaborative working and allowing the client to continuously monitor compliance. 

The contract was a Finalist for Best Contract at the NHMF 2020 Awards.

NIHE, Bathroom, Kitchen & Rewire Renewal

We successfully delivered a comprehensive Bathroom, Kitchen and Domestic Electrical Rewire Renewal Works Contract for the Northern Ireland Housing Executive across two lots: Belfast Region Lot 3 covering Mid Shankill, West Circular & Dover, and South Region Lot 7 in Rathfriland & Seapatrick. The capital project delivered new kitchens, bathrooms and electrical upgrades to 267 homes within Northern Ireland. 

The scope of work included survey and design, customer consultation including design choices, scheduling, programming, installation, and handover.  

To successfully manage co-ordination and delivery from Client brief to completion on site, works were planned in consultation with the client, resident groups and individual tenants. After completing the initial survey, we designed each kitchen and bathroom, involving the tenant in the process. All works were subject to 100% quality inspections prior to handover to ensure client and customer satisfaction. 

We received the following feedback from the client Project Manager: 

“I would like to give credit to yourself and the team as we got some feedback yesterday from a number of tenants within this project. A number of them would like to pass on their praise for how professional and courteous the guys have been on the ground. A number of tenants also went on to say how smooth the whole process went which is very encouraging to hear. 

Often good work like this isn’t recognised, however please do pass on my appreciation to the team and thanks for all your hard work.”